The Police have asked that we make it clear to NHW Coordinators and Members and in response to queries from the general public, that any reporting of Incidents and any requests for Police assistance where you expect the police to attend an incident, or to be visited by, or to speak to an officer quickly within a few hours, should NOT be made to the personal email addresses and / or tel nos of your NPT (Neighbourhood Policing Team).
To be certain of getting the right and timely assistance you are seeking, it is essential that you use the 999 or 101 nos. For the NPT police officer with whom you choose to make direct contact, may well be on a rest day, holiday, away on training, or other abstraction and your message could be significantly delayed and it may not therefore receive the response it deserves.
Direct phone or email contact with NPT officers is for administrative use only and is not for passing on any urgent information.
What is the right number to call when seeking Police Assistance ?
– for serious emergencies in which human life and limb are deemed to be at risk, or when a crime (this includes ASB or act of vandalism) is actually in progress or has just happened, and those responsible are believed still to be in the vicinity. It is appreciated that many occurrences may fall into this description and situations may change very quickly. But if, in your opinion the definition fits – then call 999.
The police Operations Centre will assess your call using all other information known about the incident and will then decide upon the appropriate response to meet the emergency. Sometimes it is necessary, when many calls for priority assistance are received at the same time, the Operations Centre will decide which call must take precedence. So it is important to make clear in your call exactly what the dangers are as the situation is developing.
– for any other form of police assistance – usually described as being ‘Non-Emergency’. This means incidents NOT involving life or limb risks or where a crime or incident may have happened but those responsible are NOT present in the area. However even simple ASB or vandalism can sometimes justify being upgraded by the Operations Centre when other aggravating factors are deemed to be present.